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Privacy Policy

 

Last Updated: October 21, 2014

 

 

1. Applicability.  This Privacy Policy describes how Hitch Crowdsourced Delivery (referred to herein as “we” or “us”) collects, uses, and shares information gathered about its users, including Travelers and Shippers (referred to herein as “you”).  This Privacy Policy is incorporated by reference in, and is governed by, Hitch Crowdsourced Delivery’s Terms of Use and End User License Agreement and the terms and definitions contained in that Agreement.  By using or receiving the Service or downloading, installing or using the Application, you agree to the terms and conditions set forth in this Privacy Policy.

 

2. Amendments.  We may modify or amend the terms of this Privacy Policy at any time.  All modifications or amendments will be effective upon posting of an updated version of this Privacy Policy on our website.  You are responsible for reviewing this website for any changes to this Privacy Policy before each use of the Service by you.  By using the Service or Application after any such changes, you will be deemed to have consented to such changes.  If we amend this Privacy Policy to enable us to use your personal information in a manner materially different from that stated at the time it was collected, we will notify you by providing 30 days’ notice by email or on the Hitch Crowdsourced Delivery platform (hereinafter referred to as “Hitch”).

 

3. Contacts.  If you have questions about this Privacy Policy, or if you believe that any content posted by us or any other person infringe upon your privacy rights, you must notify us immediately us at  or through HITCHIT.co/support.

 

4. How We Collect Information.  We may collect information from you by requiring you to provide us certain information in connection with your use of the Services, by receiving information that you voluntarily provide us, or by the use of technological methods including but not limited to cookies, web beacons, and embedded scripts.  You may disable the use of cookies through your internet browser.  However, if you disable cookies, some of our Services may not be available to you.

 

5. Your Personal Information We May Collect.  When you use the Service or Application, you may voluntarily provide us, or we may require you to provide us, any of the following personal information, which can be used to identify you personally and which may be shared with our third party service providers:

 

a. Your full name

b. Your email address

c. Your phone number

d. Your postal address

e. Your delivery and transaction history

f. Your photo

g. Text and voice messaging between a Traveler and Shipper

h. Any other personal information you choose to submit to us

i. Any non-personal information that, along with personal information we collect, can be used to identify you personally

 

6. Use of Your Personal Information We May Collect.  We may use your personal information to provide you with customer support, promotional offers or materials, and service-related announcements, to investigate fraud, chargebacks or other billing matters, to monitor and ensure compliance with this Privacy Policy and our Terms of Use and End User License Agreement, and to otherwise provide the benefits of the Service and Application to you.  We may provide your personal information to the Shipper or Traveler you contract with through the Service in order to enable such Shipper or Traveler to effectuate the package delivery and monitor the delivery transaction.  We will use your personal information to the extent necessary to make text and voice messaging available to your Traveler or Shipper whereby you may communicate with each other during the delivery process.  We may share your personal information with third-parties that you have shared your personal information with through the Application or Service.

 

7. Changes to Your Personal Information. You are responsible for maintaining the accuracy of the personal information you submit to us.  You may make changes to your personal information on our user information page or by contacting us through HITCHIT.co/support.

 

8. Your Non-Personal Information We May Collect.  We or our third party service providers may also collect the following non-personal information from or about you:

 

a. The internet browser you are using

b. The URL that referred you to our Services

c. All areas within our Service that you visit

d. The time of day of your visits to areas within our Service

e. Your IP address

f. Your preferred language and country site

g. The unique identity of your device

h. The manufacturer and model of your device

i. Technical information about your device, including operating system and application software, and peripherals

j. Information about how you interact with the Application and any websites to which the Application links, such as how many times you use a specific part of the Application over a given time period, the amount of time you spend using the Application, how often you use the Application, and actions you take in the Application

k. Other information to allow us to personalize the services and content available through the Service and Application

l. Your GPS coordinates and location

m. If you are a Traveler, your planned delivery route and your route history when making a delivery for a Shipper

n. If you are a Traveler, your Traveler Rating

o. If you are a Shipper, a description of the package you are shipping, the pick-up location of the package, and the delivery destination for the package.

 

9. Use of Your Non-Personal Information We May Collect.  We may use your non-personal information for all of the same purposes for which we may use your personal information.  We may also use your non-personal information to customize the Service or Application for you and other users, or the communications or services provided to you or other users through the Service or Application.  Without limiting the generality of the foregoing, a Traveler’s GPS coordinates and location will also be made available to the Shipper and to the intended recipient of the item being delivered by the Traveler for the Shipper.  A Shipper’s GPS coordinates and location will also be made available to the Traveler to set the pickup location, so the Traveler is able to find the location from which the Shipper wishes the package to be picked up.  A Traveler’s Traveler Rating will be displayed to all Shippers to whom the Application displays the Traveler as a potential Traveler for the Shipper.

 

10. Other Use Of Personal And Non-Personal Information We May Collect.  We may disclose your personal information and non-personal information to (i) our parent company, subsidiaries, and affiliates under common control with us, if any, or (ii) a subsequent owner, co-owner or operator of the Services or Application, subject to our requirement that the transferee comply with the terms and conditions of this Privacy Policy.

 

11. How We Retain Your Information.  We will retain your personal information and non-personal information for as long as your Hitch account is active, and for 12 months after the termination of your account.  We may retain your personal information and non-personal information after the expiration of such period for as long as we deem needed to comply with our legal and regulatory obligations, to investigate fraud, chargebacks or other billing matters, to monitor and ensure compliance with this Privacy Policy and our Terms of Use and End User License Agreement, and for any other reasonable business purpose.  We do not store your credit card information, but it may be stored and used by our third party credit card processors in order for them to process payment for delivery services.

 

12. Information You May Provide About A Third Party.  If a Shipper chooses to use the Hitch referral service to tell another person about the Service, we may ask you for such person’s name and email address, and we may send such person a one-time email inviting him or her to use the Service and Application.  Your e-mail address may be included in the communication sent to such person.  We will not otherwise store or use such person’s information unless and until the person establishes a Hitch account and becomes a user, at which time this Privacy Policy and our Terms of Use and End User License Agreement will become applicable to such person.

 

13. Information That May Be Collected By Others.  Third party service providers may also collect personal and other information about you.  The Service and Application may include social media features, such as the Facebook Like button, widgets such as a “Share This” button, or other interactive programs.  Your interactions with these features are governed by the privacy policy of the company providing them.  We have no control over the information you may thereby provide them and you should refer to such providers’ privacy policies.

 

14. Your Control Over Information You Provide Us.  You may cancel or modify your communications that you have elected to receive from the Service by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.  If you have provided permission for the Application to determine your location, you may also terminate that permission going forward by changing your user settings.  If you have provided us permission to link your information to social media, you may terminate that permission going forward by changing your user settings.

 

15. Disclaimers.  Because your information may be transmitted to us over infrastructure we cannot control, or may be transferred to and maintained on computer networks we cannot control, we cannot guarantee the security of any information you transmit to us, and you transmit information to us at your own risk.  We expressly disclaim any and all liability that may arise should any other persons obtain the information you submit to us.  We are not responsible for the privacy practices of other web sites that you may link to through the Service or Application.

 

 

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